Contact Merlin NZ
[email protected] — the editorial team. We aim to respond within three working days.
What to contact us about
| Reason | What to include |
|---|---|
| Correction | The page URL, what is wrong, and a source we can check |
| Outdated bonus or payment information | The brand, the page, and what the current terms say |
| Licensing or regulatory documentation | The document link, so we can update our verification notes |
| Player complaint | Details of the operator and the issue. We cannot act on your behalf, but it helps us report patterns |
| Rights and copyright | The material in question and the basis of your request |
What we cannot help with
We are not the operator. We cannot:
- access or unlock your casino account
- chase a withdrawal on your behalf
- resolve a dispute with a casino
- provide gambling, financial, legal or tax advice
If you have a dispute with an operator, raise it through the operator's own complaints process first. If your concern is about gambling harm, contact the Gambling Helpline on 0800 654 655 (free, confidential, 24 hours) or text 8006.
Advertising and partnerships
We do not sell rankings, ratings or review outcomes, and we do not accept paid placements in comparison tables. Commercial enquiries that require either are declined.
About the operator brands we cover
We monitor licence status and published terms for the brands in our coverage and update reviews when something material changes. If you represent an operator and want to tell us about a change, email us with the details and a source we can verify. We will update facts; we will not change editorial opinion in exchange.
Play safely in New Zealand
Gambling should be entertainment, not a way to make money. Before you deposit anywhere:
- Set a money limit and a time limit for the session, and stop at it.
- Use the account deposit limits, session reminders and time-out tools every licensed operator must provide.
- Never borrow money to gamble and never try to win back a loss.
- Take a break if gambling stops feeling like a choice.
Free, confidential support is available 24/7 from the Gambling Helpline on 0800 654 655 (text 8006), or through Safer Gambling Aotearoa. You can also self-exclude from New Zealand pokies venues through the Multi-Venue Exclusion scheme.